Information Technology A to Z Index

IT Support

Wired: Linux PC

Connecting a Linux PC to wired/ethernet in residence halls.

Email: Recover Deleted Emails

This article is for employees that need to recover an email deleted from their inbox within 60 days of deletion.

Mac: MAC Address

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

Lync Phone: Contacts

Sorting Contacts on Lync phone at EKU.

Firefox v52 and Blackboard Chat

The latest version of Firefox (version 52) disables Java plugins, which correspondingly means that Blackboard Chat will no longer be functional with version 52 of Firefox. Many users have set internet browsers, like Firefox, to auto-update, which is causing users to not be able to access Blackboard Chat.

Lync Client: Chat (Instant Messaging)

Using the Lync Client for IM. (Chat or Instant Messaging)

Lync Phone: Transfer & Conference Calls

Transfer calls and join for conference calls on Lync phone.

CMS: Image Sizes

Image sizes for the Content Management System at EKU.

Map a Network Drive - Windows 10

1. Open This PC then click the computer tab and click Map Network drive

2. Now specify a drive letter and type the location of the shared folder.  For example, the student W: drive address:
Also check the boxes before Reconnect at sign-in and Connect using different credentials
Press the Finish button

iOS: Screenshot

Take a screenshot on your iphone.