The latest version of Firefox (version 52) disables Java plugins, which correspondingly means that Blackboard Chat will no longer be functional with version 52 of Firefox. Many users have set internet browsers, like Firefox, to auto-update, which is causing users to not be able to access Blackboard Chat.
1. Open This PC then click the computer tab and click Map Network drive
2. Now specify a drive letter and type the location of the shared folder. For example, the student W: drive address: \\studentsrv.student.eku.edu\users\%USERNAME%
Also check the boxes before Reconnect at sign-in and Connect using different credentials
Press the Finish button