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Malwarebytes Anti-Malware Workaround

Issue: On January 27, 2018 the Malwarewarebytes company released a bad update for their software we have loaded on EKU employee machines--Malwarebytes Anti-Malware.  This bad update caused massive resource usage of PCs and a loss of internet connectivity.  Every connection that gets blocked (not everyone was affected but many were), it will look like this:

MBAM workaround

Fix: Contact the IT Service Desk at 859-622-3000 or in Combs 208 for assistance.  You may also call your college tech liaison for assistance.  Those individuals can either apply the fix themselves or walk users through how to do it themselves.

TEMPORARY WORKAROUND:  This is ONLY temporary and just to get users back online until they can get the fix from the IT Service Desk.

MBAM Workaround 2


  1. Open task tray.
  2. Right-click on Malwarebytes.
  3. Untick 'Website Blocking.'


Contact Information

IT Service Desk