Help Desk Support

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY (Creating a Strong Password)

Log in to EKU Direct.
Click the Personal Information tab.
Click the Change Active Directory Password (Faculty, Staff, Student, Blackboard & Email) link

Passwords & Accounts: Employee

This article discusses passwords and accounts for EKU employees.

Mobile Devices and Smartphones: Students

Options and support for smartphones, tablets, and other mobile devices for students on and off campus.

Spam Filter-Employee Email

Information about spam filtering at EKU.

Information Technology Checklist: New Students

IT checklist for new students at EKU.

Email Setup on iOS Phone: Employee

Instructions for setting up email on iOS phones and mobile devices for employees.

Email Setup on Android Phone: Employee

Instructions for setting up employee email accounts on Android phones and mobile devices.

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Mobile Devices and Smartphones: Employees

Resources and information for using smartphones and other mobile devices for EKU employees.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

VPN & Remote Desktop Connection (PC)

How to connect to another computer using Remote Desktop Connection.

Using Software Center to Install Programs, Upgrades and Updates

How to install software safely using Software Center for EKU faculty and staff computers.

Remote/VPN into a Computer

Directions for remoting into a computer.

Privilege Management for Windows (PMFW)

Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called Privilege Management for Windows (PMFW), provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

Help Desk Support

Reset EKU Password

Employees | Students

EMPLOYEES: To reset your password

Method 1: EKU Direct-Current Employees ONLY (Creating a Strong Password)

Passwords & Accounts: Employee

Mobile Devices and Smartphones: Students

Spam Filter-Employee Email

Information Technology Checklist: New Students

Email Setup on iOS Phone: Employee

Email Setup on Android Phone: Employee

Wi-Fi Setup on iOS Phones

Mobile Devices and Smartphones: Employees

Student Printing Guidelines

Phishing

VPN & Remote Desktop Connection (PC)

SSLVPN Setup (PC)

Using Software Center to Install Programs, Upgrades and Updates

Remote/VPN into a Computer

Privilege Management for Windows (PMFW)

Check Room Availability

Lync Phone: QUICK START Guide

Antispam: Outlook Web Access

Remote Desktop Connection (Mac)

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