Information Technology A to Z Index IT Service Support Request

Employee Support

CMS: Building a Webform

Building a Webform in Drupal Content Management System.

Restore Previous Version of a Folder

How to restore the previous version of a folder.

VPN

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The VPN client can be downloaded by going to https://sslvpn.eku.edu  and authenticating with your EKU email address and password if prompted.

Lync Client: Voicemail

Setting up voicemail using Lync client.

BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site, bitlocker.eku.edu.

Training: Discoverer (ODS Operational Data Storage)

Description of the Discoverer (ODS Operational Storage) training.

IT Website: CK Editor

This article discusses the CK Editor currently used in Drupal.

External Email Tags

To identify potential phishing emails from outside senders, IT will begin using external email tags on Wednesday, April 22, 2020.

Banner Finance Manual

The complete Banner Finance User Manual.

EKU Homepage Bottom

Navigating the bottom section of the EKU Homepage.

Hobsons: Telecenter-Make a Call

How to enter information into Hobsons Connect when making calls to particular clients.

CMS: Upload Picture or Graphic

Upload a picture or graphic.

CMS: Social Media

CMS-how to change links in the social media section.

Outlook 2013: Quick Start Guide

This article discusses basic changes in Outlook 2013 from previous versions.

Outlook 2013: Email Personal Folder File (pst)

Create a Personal Folder File (pst) in Outlook 2013.

Wireless Network: Chromebooks

How to connect your Chromebook or other ChromeOS device to EKU's Wi-Fi.

Lync Phone: Sign into Phone

How to sign into a Lync Phone.

Outlook 2013: Migrating from 2010

This article discusses major changes to the Outlook 2013 interface and usability

Lync Phone: Making a Call

How to make a call using the Lync phone at EKU.

Hobsons: Build a Filter

How to build a filter in Hobsons.

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