Information Technology A to Z Index

myMail: Cache Clear

Follow directions per browser currently being used.

► Chrome

  • Leave the EKU Mymail page
  • Visit Google or site that is unrelated to EKU
  • In the top right corner of browser select button with 3 horizontal lines
  • Select settings

  • Navigate to the bottom and select “show advanced settings”

  • Find the setting labeled Privacy
  • Under “Privacy” select Clear Browsing Data

  • Select the beginning of time in the drop down menu
  • Check the first four boxes (Browsing history, Download history, Cookies and other site and plug-ind data and Cached images and files
  • Click Clear Browsing Data button


 

 


► Mozilla Firefox

  • Leave the EKU Mymail page
  • Visit Google or site that is unrelated to EKU
  • In the top right corner of browser select button with 3 horizontal lines
  • Select Options with a gear icon 

 

  • The “options” menu will open in a new window
  • Select Advanced settings with the gear in top right corner
  • Click the “network” tab
  • In Cached Web Content click Clear Now  
  • In Offline Web Content and User Data click Clear Now 

  • Click the Privacy option
  • In History area select the blue link: Clear Your Recent History

  • In the pop up window select Everything and check all categories except for Form & Search History
  • Select Clear Now button

 



► Internet Explorer

  • Leave the EKU Mymail page
  • Visit Google or site that is unrelated to EKU
  • Select Tools in top right corner
  • Select  internet options rom drop down list

  • Under Browsing History select Delete

 

  • Select the first 4 options
  • Select Delete

 

 

Contact Information

IT Service Desk
859 622 3000