myMail: Cache Clear

Follow directions per browser currently being used.

► Chrome

• Leave the EKU Mymail page
• Visit Google or site that is unrelated to EKU
• In the top right corner of browser select the 3 horizontal dots
• Select Settings
  

• Navigate to the Privacy and security menu on the left-hand menu
  

• Under Privacy and security on the right, click Clear browsing data
  

• Be sure each box is checked.  Then click the Clear data button. 

• Close Chrome 
• Reopen Chrome
• Login to Student Email 

► Mozilla Firefox

• Leave the EKU Mymail page
• Visit Google or site that is unrelated to EKU
• In the top right corner of browser select button with 3 horizontal lines
• Select Settings 
  
   
• On the left-hand menu click Privacy & Security
  
• On the right scroll until you see the Cookies and Site Data.  Click the Clear Data button.
  

• Close Firefox 
• Reopen Firefox
• Login to Student Email