Student Support

Reset EKU Password - Forgot Password

ISSUE: I need to reset my EKU email password myself but don't remember my password

FIX: Be sure you have password self-service and two-factor authenticaion (2FA) enabled.

Wi-Fi Setup on iOS Phones

Instructions for students and employees setting up wi-fi on iOS phones and devices.

Blackboard: Student Basics QUICK START guide

Quick Start Guide for students new to Blackboard

Drive Mappings

This article is for EKU faculty, staff and students and outlines the Drive Mappings and their uses.

View Your Holds and Major

This article discusses viewing your holds and your major in myEKU.

Student Printing Guidelines

This article discusses the student printing procedures at EKU.

Phishing

Phishing is a way of attempting to acquire information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Setup self-service password reset

ISSUE: I need to set up self service password reset.

FIX:

Recommended Computer Specifications

These are the minimum & preferred specifications that we recommend for student systems. If you have already chosen your major, we recommend you contact your college or department to see if they have any additional recommendations. Please note that we do not recommend any specific brands and just give this information as helpful guidelines.

Wireless Network: Android Device

How to connect your Android device to EKU's wi-fi.

Passwords & Passphrases

This article discusses how to create better passwords and passphrases.

Cloud Printing: Mac

Cloud Printing on EKU Campus with a Mac Computer.

Cloud Printing: PC

How to use Cloud Printing on any EKU Campus with a personal computer.

Wireless Network: Linux/Unix-based

Information on how to set Linux/Unix-based systems up on EKU wi-fi.

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

"Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Resolution:

Check Mac Office Version

ISSUE: Check what version of Mac Office on computer

RESOLUTION:

Office 365 iPad Setup

How to set up MIcrosoft Office 365 on iPad.

Manage Your Two-Factor Authentication (2FA) Settings

ISSUE: Authentication phone number or app changed and need to update or add security verifications

FIX:

Microsoft Account Recovery Tool

Beginning Wednesday, May 29, 2019 employees and students will have the ability to setup self-password resets on their @mymail.eku.edu accounts (e.g., Blackboard, myMail). Once this is enabled after you enter your login information (username/password) you will be prompted with a 'More information required' box on both a PC

Connecting to AD File Servers: Mac

Quick instructions for connecting to AD file servers from a Mac.