Information Technology A to Z Index

Faculty Support

Lync Client: Contacts (advanced options)

Advanced features in the contacts list on Lync client.

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 


  1. Forward message to:
  2. Ignore and delete the message.
  3. NEVER click links in these email.  If you do, run an antivirus scan immediately.


How to back up your email

Issue: You want to back up your email locally (in addition to keeping them on the email server)

Environment: Outlook 2016, Outlook 2013


Google Vault

1. Install Google Drive App on a computer
2. Log in to Google Drive with personal account
3. Tell app to  sync data to a folder on your computer; this might take a while
4. Disconnect personal account from Google Drive
5. Relaunch Google Drive and log in with EKU account
6. Tell app to sync data with same folder as in Step 3; this might take a while

So basic flow is  (down and up) is personal cloud storage ---> local computer drive ----> EKU cloud storage:

Blackboard: Current Known Issues

This page collects a list of the currently known issues with our Blackboard system.  This list will be updated as new issues are discovered or as Blackboard patches the system and fixes issues.  

Use Microsoft Stream to Host Video Content in Blackboard

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to Blackboard.  Instead, all EKU users have an account on where they can upload and share videos to other EKU users.  This tutorial illustrates how to use this feature to embed video content in to your Blackboard course without hosting the videos on the Blackboard server.

First, go to and click on the sign in button in the top right: