Information Technology A to Z Index

Employee Support

Mac: Screenshot

Learn how to take pictures of the screen (screenshots) on a Mac. These screenshots are saved as files on the desktop.

Lync Client: Contacts

The contact feature on Lync Client.

Lync Client: Presence

Adjusting the Presence in Lync client.

Lync Client: Conference Calls

This video discusses how to conference call using the Lync client on a computer.

Lync Client: Contacts (advanced options)

Advanced features in the contacts list on Lync client.

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 


  1. Forward message to:
  2. Ignore and delete the message.
  3. NEVER click links in these email.  If you do, run an antivirus scan immediately.


BitLocker Recovery

Because BitLocker uses custom passwords for encrypting external storage devices (thumb drives or USB hard drives), you might need to recover a forgotten password some day. You are welcome to call the IT Service Desk; however, this article describes how you can recover a BitLocker password through the self-service web site,

Workplace Answers eLearning Email (ISSUE)

Issue: Received an email from training @ 

Cause: You have training to complete from the Office of Equity and Inclusion at EKU.  This training is conducted online by Workplace Answers.  This is required for all EKU students.

Resolution:  Click the link in the email and finish the training.  Will probably begin with https:// ... etc.

More from the Office of Equity and Inclusion

How to back up your email

Issue: You want to back up your email locally (in addition to keeping them on the email server)

Environment: Outlook 2016, Outlook 2013