Information Technology A to Z Index

Email Support

OWA: Create a New Inbox Folder

Create a new inbox folder in OWA and have emails automatically sort to this folder.

Email: Recover Deleted Emails

This article is for employees that need to recover an email deleted from their inbox within 60 days of deletion.

myMail Clutter Folder

Clutter moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

Clutter Folder Location

The folder is located under your myMail inbox on the left-hand menu.

clutter folder

Delivery has failed to these recipients or groups (Error)

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Delivery has failed

Resolution: 

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts.  Phishing is a social engineering problem. 

Resolution

  1. Forward message to:  spam@eku.edu
  2. Ignore and delete the message.
  3. NEVER click links in these email.  If you do, run an antivirus scan immediately.

 

No longer receiving emails in your EKU myMail account (Issue)

Issue: You stop receiving emails in your myMail account.

Cause: Your account may be compromised.  

Resolution:

Disable clutter folder (How To)

Issue: I would like to disable the clutter folder in my EKU myMail account

Cause: The clutter folder in your myMail account is a new mailbox management feature of Office 365.  It can be turned on or off depending on your preferences.    Clutter analyzes how you process your email and moves the 'unimportant stuff' out of your inbox folder and places that into the clutter folder.  In theory it should leave you with an emptier and distraction-free inbox.  

Your password has changed

Issue: You receive an email with the subject: "Your password has changed" from it.customerservice@eku.edu

Cause: Your password was reset in EKU Direct.

Resolution:

The email will look like this, with your name:
password

If you did not reset your password in EKU Direct:

Workplace Answers eLearning Email (ISSUE)

Issue: Received an email from training @ workplaceanswers.com 

Cause: You have training to complete from the Office of Equity and Inclusion at EKU.  This training is conducted online by Workplace Answers.  This is required for all EKU students.

Resolution:  Click the link in the email and finish the training.  Will probably begin with https://  slate.workplaceanswers.com/ ... etc.

More from the Office of Equity and Inclusion

New Student Authentication Requirements (myMail, Office 365)

As of Friday, March 17, 2017 all EKU students will have a new authentication method that will affect things such as myMail and Office 365 login.  This new authentication page looks like the image below and requires, as the username, your entire EKU email address--not just the portion before the @ sign.  For example, you username used to be jane_doe101 and changed to jane_doe101@mymail.eku.edu.

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