Information Technology A to Z Index

Firefox v52 and Blackboard Chat

The latest version of Firefox (version 52) disables Java plugins, which correspondingly means that Blackboard Chat will no longer be functional with version 52 of Firefox. Many users have set internet browsers, like Firefox, to auto-update, which is causing users to not be able to access Blackboard Chat.

If you have updated to latest version of Firefox, and you need to access Blackboard Chat through Firefox, you can install the Extended Support Release version. You can also use Internet Explorer version 11 to access Blackboard Chat. If you have any questions, please contact the IT Service Desk at 859.622.3000.

Instructions

  1. Backup current Firefox profile if you have Bookmarks or other data you want to move.  If not, proceed.
  2. Uninstall current version of Firefox.
    a. Press the Windows key 
    b. Start typing Control Panel
    c. Choose Uninstall a Program in Category view
    d. Only uninstall Firefox if it is Version 52.  If it is Version 51 or below it should still work.
    e. If it is Firefox Version 52, double-click to uninstall it.
  3. Restart computer
  4. Download Extended Support Version of Firefox you require:
    Windows PC
    Mac PC
  5. Install software.
  6. If you created a backup, do your restore.

Contact Information

IT Support Desk
support@eku.edu
it.eku.edu
859.622.3000

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