The latest version of Firefox (version 52) disables Java plugins, which correspondingly means that Blackboard Chat will no longer be functional with version 52 of Firefox. Many users have set internet browsers, like Firefox, to auto-update, which is causing users to not be able to access Blackboard Chat.
If you have updated to latest version of Firefox, and you need to access Blackboard Chat through Firefox, you can install the Extended Support Release version. You can also use Internet Explorer version 11 to access Blackboard Chat. If you have any questions, please contact the IT Service Desk at 859.622.3000.